Buy Ethereum with EUR

Buy
Ethereum
with EUR
No hidden fees. Buy at true cost
No registration. Simplified process
Fast verification. AI-based algorithm
Protected transactions
More about protection
Secured cardholder data
About PCI DSS Certificate

Fair pricing

You always get the amount stated in the You Receive field. No hidden fees or extra charges.

High limits

Up to 5,000 EUR per transaction
or 15,000 EUR per month

How to buy

Buying crypto in 3 steps

  1. Fill in a simple order form with either amount in crypto or in your fiat currency. The service will calculate the total. 
  2. Check the input, click Buy.
  3. Pay with a credit or debit bank card, or choose any other payment method available in your location. 

If it is the first time you buy crypto at UTORG, you will also have to take a short verification procedure. We implemented top-notch AI-based algorithms and improved the logic, so you will only need 5 minutes

Not ready to buy crypto with us yet, have questions? Then read the guide below or swipe left for some tips on wallets and secure storage of coins. 

Buying crypto in 3 steps

  1. Fill in a simple order form with either amount in crypto or in your fiat currency. The service will calculate the total. 
  2. Check the input, click Buy.
  3. Pay with a credit or debit bank card, or choose any other payment method available in your location. 

If it is the first time you buy crypto at UTORG, you will also have to take a short verification procedure. We implemented top-notch AI-based algorithms and improved the logic, so you will only need 5 minutes

Not ready to buy crypto with us yet, have questions? Then read the guide below or swipe left for some tips on wallets and secure storage of coins. 

Buying crypto in 3 steps

  1. Fill in a simple order form with either amount in crypto or in your fiat currency. The service will calculate the total. 
  2. Check the input, click Buy.
  3. Pay with a credit or debit bank card, or choose any other payment method available in your location. 

If it is the first time you buy crypto at UTORG, you will also have to take a short verification procedure. We implemented top-notch AI-based algorithms and improved the logic, so you will only need 5 minutes

Not ready to buy crypto with us yet, have questions? Then read the guide below or swipe left for some tips on wallets and secure storage of coins. 

Shop your ETH in 3 steps

We cancelled service fees and reduced the purchase flow to 3 basic steps:

  1. Order ETH.
  2. Checkout with a debit, credit or virtual card from Visa/MasterCard.
  3. Introduce yourself, if new at UTORG.

Identity verification for new customers is mandatory. Instead of flouting the law and bringing in a clandestine service without such procedures, we put an effort in making it fast and easy. It will only take 5 minutes

The whole flow is designed to be smooth and friendly, but we are ready with answers to additional questions. Scroll down for a succinct step-by-step guide or swipe left for some tips on holding and protecting ETH.

Choose a wallet

Now you have a wide choice of hardware (cold) and software (hot) wallets to start your journey with. 

We are not very partisan to cold wallets, they are cumbersome and expensive, but if you want an opinion, Ledger and Trezor are good, trustworthy products with positive reviews.

For mobile, we suggest Trust Wallet, Exodus or Plark. They are easy to install, fast and literally require no configuration or user training.

Choose a wallet

Now you have a wide choice of hardware (cold) and software (hot) wallets to start your journey with. 

We are not very partisan to cold wallets, they are cumbersome and expensive, but if you want an opinion, Ledger and Trezor are good, trustworthy products with positive reviews.

For mobile, we suggest Trust Wallet, Exodus or Plark. They are easy to install, fast and literally require no configuration or user training.

Choose a wallet

Now you have a wide choice of hardware (cold) and software (hot) wallets to start your journey with. 

We are not very partisan to cold wallets, they are cumbersome and expensive, but if you want an opinion, Ledger and Trezor are good, trustworthy products with positive reviews.

For mobile, we suggest Trust Wallet, Exodus or Plark. They are easy to install, fast and literally require no configuration or user training.

ETH Wallet Tips

Choosing a crypto wallet is not rocket science. We have some beginner tips for you to avoid confusion, save your time, money and nerves. 

The choice is immense, so let’s work by elimination: paper and web wallets are out immediately. Former are old, latter not safe.

This leaves us with cold and hot wallets. 

  • Cold or hardware wallets like Ledger and Trezor can be great if you hold a lot of crypto and use only a part of your balance for trading. The rest is safe with critical data stored offline in a device, hard to compromise but not too easy to access either. Expensive and a tad complicated, cold wallets are not a beginner or day-to-day option.

Hot (i.e. quick) wallets are apps for desktop (e.g. Metamask) or mobile (e.g. Plark). Free, friendly and fast, these are a 100% hit for 90% of users. Trade, buy and sell crypto, pay with it whenever you want without worries over losing an expensive device or missing a good offer while searching your bag for it. Lower security of hot wallets is more of prejudice than fact.

Create a new wallet

With hardware wallets it can be a tad tricky and you will have to wait for delivery. For instant gratification, we suggest mobile apps like Trust Wallet, Exodus or Plark. You just get those to your favorite device and that’s pretty much it. 

To create an order, copy the deposit address for crypto and use it in the purchase form.

Create a new wallet

With hardware wallets it can be a tad tricky and you will have to wait for delivery. For instant gratification, we suggest mobile apps like Trust Wallet, Exodus or Plark. You just get those to your favorite device and that’s pretty much it. 

To create an order, copy the deposit address for crypto and use it in the purchase form.

Create a new wallet

With hardware wallets it can be a tad tricky and you will have to wait for delivery. For instant gratification, we suggest mobile apps like Trust Wallet, Exodus or Plark. You just get those to your favorite device and that’s pretty much it. 

To create an order, copy the deposit address for crypto and use it in the purchase form.

New ETH Wallet

As you noticed, we are partisan to mobile wallets like Plark. To have a wallet up and running, just get it from a store and launch. Nothing can be easier.

To buy Ethereum at UTROG, copy the ETH deposit address. The address is reusable, but only for Ethereum.

After you bought crypto

Congrats on your order! UTORG will process it immediately, but blockchain needs some time to process your transaction and generate a new block. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

You can also track your transaction any time from your account. We will provide a direct link once the order is created. 

Even if the transaction fails which is highly unlikely, we will pay all your money back and duly notify you.

After you bought crypto

Congrats on your order! UTORG will process it immediately, but blockchain needs some time to process your transaction and generate a new block. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

You can also track your transaction any time from your account. We will provide a direct link once the order is created. 

Even if the transaction fails which is highly unlikely, we will pay all your money back and duly notify you.

After you bought crypto

Congrats on your order! UTORG will process it immediately, but blockchain needs some time to process your transaction and generate a new block. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

You can also track your transaction any time from your account. We will provide a direct link once the order is created. 

Even if the transaction fails which is highly unlikely, we will pay all your money back and duly notify you.

So, when is the delivery?

While other virtual assets are delivered instantly after you check out, crypto is not like a tune or e-book. Before ETH arrives at your wallet, the relevant transaction has to be validated by the blockchain network. It is likely to take from 15 minutes to around an hour. Longer delays happen during periods of peak network loads.

Don’t overthink it, anyway. You will get a link to a real-time tracker to monitor the status of your transaction.

We will be the first to know if something goes wrong, and we guarantee prompt notification, help and 100% refund.

Is buying at UTORG safe?

TLDR, yes. 

To give you more details, UTORG is duly licensed to provide its services in crypto domain, and complies with all applicable laws and regulations, in particular, the GDPR. 

We also have obtained a level 2 PCI DSS certificate that proves compliance with top security standards. 

Additionally, external payment systems have their own security tools and protocols.

Is buying at UTORG safe?

TLDR, yes. 

To give you more details, UTORG is duly licensed to provide its services in crypto domain, and complies with all applicable laws and regulations, in particular, the GDPR. 

We also have obtained a level 2 PCI DSS certificate that proves compliance with top security standards. 

Additionally, external payment systems have their own security tools and protocols.

Is buying at UTORG safe?

TLDR, yes. 

To give you more details, UTORG is duly licensed to provide its services in crypto domain, and complies with all applicable laws and regulations, in particular, the GDPR. 

We also have obtained a level 2 PCI DSS certificate that proves compliance with top security standards. 

Additionally, external payment systems have their own security tools and protocols.

Is UTORG safe and legit?

UTORG is committed to complying with all applicable laws, as well as to ensuring maximum safety and security. UTORG has: 

Also, Visa and MasterCard have their own toolkit to ensure security of their debit, credit and virtual cards.

Safe storage of coins

App developers invest a lot of time and put huge effort into delivering safe wallets, but an open wallet is never safe, is it? Here are some rules for you to avoid troubles and have your crypto safe:

  1. Don’t use online wallets, they are not safe enough.
  2. Make sure to create a new email address for every fintech service you use.
  3. Don’t miss on 2FA, it’s useful.
  4. Keep your balance and sensitive information secure, don’t share it with strangers even if prompted. 

Check your input when creating transactions. Blockchain transactions are irreversible.

Safe storage of coins

App developers invest a lot of time and put huge effort into delivering safe wallets, but an open wallet is never safe, is it? Here are some rules for you to avoid troubles and have your crypto safe:

  1. Don’t use online wallets, they are not safe enough.
  2. Make sure to create a new email address for every fintech service you use.
  3. Don’t miss on 2FA, it’s useful.
  4. Keep your balance and sensitive information secure, don’t share it with strangers even if prompted. 

Check your input when creating transactions. Blockchain transactions are irreversible.

Safe storage of coins

App developers invest a lot of time and put huge effort into delivering safe wallets, but an open wallet is never safe, is it? Here are some rules for you to avoid troubles and have your crypto safe:

  1. Don’t use online wallets, they are not safe enough.
  2. Make sure to create a new email address for every fintech service you use.
  3. Don’t miss on 2FA, it’s useful.
  4. Keep your balance and sensitive information secure, don’t share it with strangers even if prompted. 

Check your input when creating transactions. Blockchain transactions are irreversible.

Storing your ETH right

Your wallet is protected against many threats related to information technology, but common sense is also useful to make it fool-proof. Here are several simple tips:

  1. Avoid storing ETH in exchange online accounts, withdraw to your wallet.
  2. Get a separate mailbox for your Ethereum wallet.
  3. Learn that 2FA is a friend, use it for wallets and other sensitive access points.
  4. Remember that your wallet’s private key is top secret. Trustworthy exchanges, banks, services never ask for such data. 
  5. Another secret is your wallet balance.  

Check well the receiver details when transferring or selling ETH. Blockchain transactions are irreversible by nature.

Step-by-Step guide

01

Stage zero

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

01

Stage zero

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

01

Stage zero

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

01

Start before the start

Let’s get ready. Make sure you have handy all you need to buy Ethereum with euros:

  • ETH deposit address of your wallet (we suggest a light-weight intuitive mobile app like Plark)
  • Valid email address for bot-check and automatic account creation
  • Any virtual, credit or debit card from Visa/MasterCard to pay with
  • Any device with a selfie/web camera and an ID (passport or driving license) for an ID check taken during the first purchase
02

Placing an order

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

02

Placing an order

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

02

Placing an order

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

02

Creating a new order

To buy Ethereum with euros at UTORG, create an order:

  1. Enter the amount in fiat or crypto, and we will do the math.
  2. Paste your wallet deposit address for delivery. 
  3. Check for errors, click or tap Buy Ethereum

So much for the order creation. Next come verifications and checkout.

03

Account setup

Now we need to create a new account for you and check whether the service is available in your country. All you have to do is:

  1. Give us your email address and check the mailbox for confirmation code
  2. Copy the code and paste it in the next dialogue. 
  3. Then select your country from the list. 

Next is checkout.

03

Account setup

Now we need to create a new account for you and check whether the service is available in your country. All you have to do is:

  1. Give us your email address and check the mailbox for confirmation code
  2. Copy the code and paste it in the next dialogue. 
  3. Then select your country from the list. 

Next is checkout.

03

Account setup

Now we need to create a new account for you and check whether the service is available in your country. All you have to do is:

  1. Give us your email address and check the mailbox for confirmation code
  2. Copy the code and paste it in the next dialogue. 
  3. Then select your country from the list. 

Next is checkout.

03

Email and geography checks

Before we move on, we have to learn more about you to make sure you are a real person. Confirm your email address and tell us where you come from:

  1. After sending the oder form, enter your email address in the next screen. 
  2. Check your Inbox for a 6-digit verification code. Check the Spam folder as well, if the letter is not in the Inbox.
  3. Copy the code and paste it in the next dialog to confirm the email address.
  4. Now choose your country from the list of more than 195 states where UTORG services are available
04

Paying for your crypto

You can pay with a bank card or use an alternative payment option, if available for your deal (depends on the currency pair and location). Note that those services may charge separate fees that we don’t control. Here is how you pay with a Visa/MasterCard credit or debit card:

  1. Enter details of your card in a standard form.
  2. Allow the payment by entering the confirmation code from SMS (3-D Secure Protocol check). 

Now you are DONE with the purchase, if new to us, take the verification procedure next.

04

Paying for your crypto

You can pay with a bank card or use an alternative payment option, if available for your deal (depends on the currency pair and location). Note that those services may charge separate fees that we don’t control. Here is how you pay with a Visa/MasterCard credit or debit card:

  1. Enter details of your card in a standard form.
  2. Allow the payment by entering the confirmation code from SMS (3-D Secure Protocol check). 

Now you are DONE with the purchase, if new to us, take the verification procedure next.

04

Checking out

This step is simple and familiar as well: 

  1. Provide your card details or enter credentials for an alternative payment method you prefer to use.
  2. Authorize payment by providing a code from SMS.

That’s it. Note that external services (banks, payment gateways) may charge their own fees. If you are new to UTORG, spare 5 minutes more to take the verification procedure.

04

Paying ETH with a card

Boring, no suspense at all, just enter your card details and a confirmation code:

  1. Enter your credit, debit or virtual card number, its expiry date, holder name and secret code in the form. Proceed to authorization.
  2. Specify a confirmation code from SMS (3-D Secure Protocol check) to allow the payment. 

Now you are either finished, or, if new to UTORG, have one more step to go: identity verification. It will only take 5 minutes.

05

Identity verification

First time buyers have to take a short identity verification procedure; it’s mandatory, but we made it short and smooth. Thanks to our top-notch AI-based algorithms, you will get the result within 5 minutes.Take these 2 steps:

  1. Upload an image of your passport, driver’s license or other document accepted by the service.
  2. Take a liveness check with your webcam/smartphone selfie-cam.

Note that you can switch between devices while taking the procedure.  

If everything is ok, we will write off the money that was locked on your account at the previous step. Otherwise your money will be immediately released. It is also released in 24 hours if you take no action.

05

Identity verification

First time buyers have to take a short identity verification procedure; it’s mandatory, but we made it short and smooth. Thanks to our top-notch AI-based algorithms, you will get the result within 5 minutes.Take these 2 steps:

  1. Upload an image of your passport, driver’s license or other document accepted by the service.
  2. Take a liveness check with your webcam/smartphone selfie-cam.

Note that you can switch between devices while taking the procedure.  

If everything is ok, we will write off the money that was locked on your account at the previous step. Otherwise your money will be immediately released. It is also released in 24 hours if you take no action.

05

Identity verification

First time buyers have to take a short identity verification procedure; it’s mandatory, but we made it short and smooth. Thanks to our top-notch AI-based algorithms, you will get the result within 5 minutes.Take these 2 steps:

  1. Upload an image of your passport, driver’s license or other document accepted by the service.
  2. Take a liveness check with your webcam/smartphone selfie-cam.

Note that you can switch between devices while taking the procedure.  

If everything is ok, we will write off the money that was locked on your account at the previous step. Otherwise your money will be immediately released. It is also released in 24 hours if you take no action.

05

ID Check

Your maiden order comes with a mandatory identification procedure. Not too funny, but we reduced to:

  1. Uploading an ID image
  2. Posing in front of a selfie camera of your device.

Give our advanced AI 5 minutes to process your data and generate the result. Don’t worry about unexpected charges or rate changes. While the verification is underway, the deal amount in fiat is blocked on the card. Any actual charge off only takes place after a successful verification, otherwise the money is immediately released and becomes available to you once the bank reacts.

06

Сrypto delivery

Once paid, we send crypto to your wallet immediately, but transaction processing in the blockchain takes some time. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

To check the transaction status, use our online tracker. It is available in your profile, and we will also send you a direct link when you create an order. 

If you need help, email the support team or text us via the live chat.

06

Сrypto delivery

Once paid, we send crypto to your wallet immediately, but transaction processing in the blockchain takes some time. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

To check the transaction status, use our online tracker. It is available in your profile, and we will also send you a direct link when you create an order. 

If you need help, email the support team or text us via the live chat.

06

Delivery of coins

TerraUSD (UST) network is faster than most first generation blockchains, so there are almost no delays between the checkout and delivery of coins to your wallet. 

Also, you will be able to track your order in real time in your account at UTORG. Errors and failures are highly unlikely; even if they occur, we notify customers ASAP and return 100% of their money in case of deal cancellation.

If at any point you have questions, contact the support service by email or text us in the live chat. We are there for you 24/7.

06

Delivery of ETH to the wallet

Once we have your payment in euros, ETH is instantly shipped to your wallet. But the delivery will take at least 10-15 minutes. Don’t be surprised or worried if it is delayed by an hour or more. Blockchain is the culprit. Transaction validation in Ethereum network depends on the tech and current load that keeps increasing. 

To entertain you, we have a real-time transaction status tracker. You will get a bespoke link after creating an order. 

Anyway, if you have questions or worry about your transaction, feel free to contact the support service via email or our live chat.

Frequently asked questions

Do you charge fees?

Our policy is lowest fees and max transparency. We offer a zero blockchain fee whenever possible, and if a fee is unavoidable, we specify it in order conditions. So, you see how much you are going to pay before taking any definitive actions. 

Note that alternative payment systems can have their own fees; banks may charge a conversion fee, if your card is linked to an account in a currency we don’t yet support. For more details on third-party fees, contact respective service providers.

Do you charge fees?

Our policy is lowest fees and max transparency. We offer a zero blockchain fee whenever possible, and if a fee is unavoidable, we specify it in order conditions. So, you see how much you are going to pay before taking any definitive actions. 

Note that alternative payment systems can have their own fees; banks may charge a conversion fee, if your card is linked to an account in a currency we don’t yet support. For more details on third-party fees, contact respective service providers.

Do you charge fees?

Our policy is lowest fees and max transparency. We offer a zero blockchain fee whenever possible, and if a fee is unavoidable, we specify it in order conditions. So, you see how much you are going to pay before taking any definitive actions. 

Note that alternative payment systems can have their own fees; banks may charge a conversion fee, if your card is linked to an account in a currency we don’t yet support. For more details on third-party fees, contact respective service providers.

Are there fees at UTORG?

UTORG sticks to its zero-fee policy without hidden commissions or charges.Yet, be warned that a bank may charge their own conversion fee which is beyond our control. For more details, address your bank and ask who they charge EUR-ETH transactions

How fast will crypto come to my wallet?

Buying crypto with us is fast and order processing is instant. Blockchain needs some time to process the transaction. With newer networks you have good chances to get your coins in 2-5 minutes. With older ones expect a 10-15 minutes wait.

Don’t worry if a longer delay occurs, it happens at peak network loads.

How fast will crypto come to my wallet?

Buying crypto with us is fast and order processing is instant. Blockchain needs some time to process the transaction. With newer networks you have good chances to get your coins in 2-5 minutes. With older ones expect a 10-15 minutes wait.

Don’t worry if a longer delay occurs, it happens at peak network loads.

How fast will crypto come to my wallet?

Buying crypto with us is fast and order processing is instant. Blockchain needs some time to process the transaction. With newer networks you have good chances to get your coins in 2-5 minutes. With older ones expect a 10-15 minutes wait.

Don’t worry if a longer delay occurs, it happens at peak network loads.

How fast is buying ETH at UTORG?

As fast as the Internet connection. Actually, the loyal customers enjoy an instant checkout, new ones will have to spend 5 more minutes to take a fast ID check. 

We also ditched lengthy registration forms. Account creation is automated and its use is optional.

Is verification required for every order?

No, only for the first one. Once you take it, you will be able to buy crypto even faster.

Is verification required for every order?

No, only for the first one. Once you take it, you will be able to buy crypto even faster.

Is verification required for every order?

No, only for the first one. Once you take it, you will be able to buy crypto even faster.

Will I have to re-take the ID check?

No. Endure it at your first buy and forget it for good.

Will you take the money before verification?

The short answer is “No”. 

After the checkout the money is locked for the duration of the procedure. We fix the order conditions to avoid rate fluctuations. If you pass the verification, we take the money, otherwise, we release it. Also, the money is unlocked in 24 hours, if no action is taken.

Will you take the money before verification?

The short answer is “No”. 

After the checkout the money is locked for the duration of the procedure. We fix the order conditions to avoid rate fluctuations. If you pass the verification, we take the money, otherwise, we release it. Also, the money is unlocked in 24 hours, if no action is taken.

Will you take the money before verification?

The short answer is “No”. 

After the checkout the money is locked for the duration of the procedure. We fix the order conditions to avoid rate fluctuations. If you pass the verification, we take the money, otherwise, we release it. Also, the money is unlocked in 24 hours, if no action is taken.

Is fiat charged off my card before the ID check?

Fiat will only be charged off your card after a successful verification. While the check is in progress, the money is frozen on your card account to prevent the impact of rate changes. 

If verification fails, we release the money immediately. It becomes available to you as soon as the bank reacts.


Is it safe to use UTORG?

Yes, it is. UTORG puts a lot of effort into ensuring max security as well as compliance with top international standards and applicable laws, including the GDPR. We obtained licenses to provide services in the crypto domain, as well as a level 2 PCI DSS certificate proving our adherence to best international practices.

Is it safe to use UTORG?

Yes, it is. UTORG puts a lot of effort into ensuring max security as well as compliance with top international standards and applicable laws, including the GDPR. We obtained licenses to provide services in the crypto domain, as well as a level 2 PCI DSS certificate proving our adherence to best international practices.

Is it safe to use UTORG?

Yes, it is. UTORG puts a lot of effort into ensuring max security as well as compliance with top international standards and applicable laws, including the GDPR. We obtained licenses to provide services in the crypto domain, as well as a level 2 PCI DSS certificate proving our adherence to best international practices.

Why should I trust UTORG?

Well, you can trust us because you can verify us, here are some proofs that we stand with the law and implement best security practices:

  • licenses to carry out transactions in both fiat and crypto (e.g. ETH-EUR conversion).
  • a valid PCI DSS certificate to prove compliance with leading standards and practices applied to protection of bank card and personal data of users.  

UTORG is no place for “dirty” ETH, hidden fees or frauds. We are about being 100% legal.


Bank rejected the payment

Happens, here is how you can fix it:

  • Check your balance, you may need to top it up or reduce the deal amount;
  • Retry making the payment;
  • Try another card or an alternative payment method that is available. A card from another bank, can work, debit cards are in general better compared to credit cards;
  • Contact your bank and ask for help, if none of the above fixes the issue.

Bank rejected the payment

Happens, here is how you can fix it:

  • Check your balance, you may need to top it up or reduce the deal amount;
  • Retry making the payment;
  • Try another card or an alternative payment method that is available. A card from another bank, can work, debit cards are in general better compared to credit cards;
  • Contact your bank and ask for help, if none of the above fixes the issue.

Bank rejected the payment

Happens, here is how you can fix it:

  • Check your balance, you may need to top it up or reduce the deal amount;
  • Retry making the payment;
  • Try another card or an alternative payment method that is available. A card from another bank, can work, debit cards are in general better compared to credit cards;
  • Contact your bank and ask for help, if none of the above fixes the issue.

Transaction rejected by bank, any tips?

It happens, but in most cases it is not a big deal. Just try the following:

  • Check whether you have enough money on your card account.
  • Retry checking (there could be any kind of software error)
  • Try a debit card or a card issued by a different bank, e.g. [банк2] instead of that from [банк1]
  • Finally, call your bank for explanations and help

By default we accept all Visa/MasterCard cards (credit cards, debit cards, virtual cards).

How much crypto at a time?

We use limits to prevent money laundering and financing of terrorism. Full information is available here. Here is the summary:

  • Within any given 24 hours you can make 12 transactions paid with the same credit or debit card, or alternative payment method;
  • For a single transaction your limit is 7,999 euros or equivalent in the deal amount;

For the monthly allowance (meaning any given 30 days, again, not a calendar month), check your verification level specified in your profile. To buy more, move to another level by providing more information about yourself.

How much crypto at a time?

We use limits to prevent money laundering and financing of terrorism. Full information is available here. Here is the summary:

  • Within any given 24 hours you can make 12 transactions paid with the same credit or debit card, or alternative payment method;
  • For a single transaction your limit is 7,999 euros or equivalent in the deal amount;

For the monthly allowance (meaning any given 30 days, again, not a calendar month), check your verification level specified in your profile. To buy more, move to another level by providing more information about yourself.

How much crypto at a time?

We use limits to prevent money laundering and financing of terrorism. Full information is available here. Here is the summary:

  • Within any given 24 hours you can make 12 transactions paid with the same credit or debit card, or alternative payment method;
  • For a single transaction your limit is 7,999 euros or equivalent in the deal amount;

For the monthly allowance (meaning any given 30 days, again, not a calendar month), check your verification level specified in your profile. To buy more, move to another level by providing more information about yourself.

Are there any limits?

Yes, we need them to fight money laundering and prevent sponsoring terrorism. Here is the deal:

  • Every 24 hours you can make 12 transactions paid with the same credit, debit or virtual bank card. Note that the limit is counted for any 24-hour period after a purchase, not for a calendar day that lasts from  00:00 till 23:59;
  • A single transaction is limited to 7999 euros.
  • The monthly limit depends on your verification level (check your profile) and is also counted as a 31-day period after a purchase (not as a calendar month).

Click the link for more info on limits and fees.

Live chat support
Our support team is ready to help you
via email at every step of the way
Live chat support
Our support team is ready to help you
via email at every step of the way