Buy Ethereum with BRL

Buy
Ethereum
with BRL
No hidden fees. Buy at true cost
No registration. Simplified process
Fast verification. AI-based algorithm
Protected transactions
More about protection
Secured cardholder data
About PCI DSS Certificate

Fair pricing

You always get the amount stated in the You Receive field. No hidden fees or extra charges.

High limits

Up to 5,000 EUR per transaction
or 15,000 EUR per month

How to buy

Buying crypto in 3 steps

  1. Fill in a simple order form with either amount in crypto or in your fiat currency. The service will calculate the total. 
  2. Check the input, click Buy.
  3. Pay with a credit or debit bank card, or choose any other payment method available in your location. 

If it is the first time you buy crypto at UTORG, you will also have to take a short verification procedure. We implemented top-notch AI-based algorithms and improved the logic, so you will only need 5 minutes

Not ready to buy crypto with us yet, have questions? Then read the guide below or swipe left for some tips on wallets and secure storage of coins. 

Buying crypto in 3 steps

  1. Fill in a simple order form with either amount in crypto or in your fiat currency. The service will calculate the total. 
  2. Check the input, click Buy.
  3. Pay with a credit or debit bank card, or choose any other payment method available in your location. 

If it is the first time you buy crypto at UTORG, you will also have to take a short verification procedure. We implemented top-notch AI-based algorithms and improved the logic, so you will only need 5 minutes

Not ready to buy crypto with us yet, have questions? Then read the guide below or swipe left for some tips on wallets and secure storage of coins. 

Buying crypto in 3 steps

  1. Fill in a simple order form with either amount in crypto or in your fiat currency. The service will calculate the total. 
  2. Check the input, click Buy.
  3. Pay with a credit or debit bank card, or choose any other payment method available in your location. 

If it is the first time you buy crypto at UTORG, you will also have to take a short verification procedure. We implemented top-notch AI-based algorithms and improved the logic, so you will only need 5 minutes

Not ready to buy crypto with us yet, have questions? Then read the guide below or swipe left for some tips on wallets and secure storage of coins. 

Buying ETH with BRL in 1, 2, 3...

Three steps to buying Ethereum with Brazilian reals:

  1. Fill in the express purchase form.
  2. Check the data you entered and hit Buy Ethereum.
  3. Enter your bank card data and authorize the payment. 

To pay Ethereum, you can use any Visa/MasterCard card (debit, credit, virtual), the service fee is set to 0.

First-time customers have to take a short verification. We managed to reduce it to 5 minutes

We did our best to make this service friendly, clear and transparent to our users from Brazil. In case you have questions left, we drafted a detailed guide to each step of the purchase process in English. You can find it below. 

Swipe left to learn more about Ethereum, wallets, coin delivery and asset protection.

Choose a wallet

Now you have a wide choice of hardware (cold) and software (hot) wallets to start your journey with. 

We are not very partisan to cold wallets, they are cumbersome and expensive, but if you want an opinion, Ledger and Trezor are good, trustworthy products with positive reviews.

For mobile, we suggest Trust Wallet, Exodus or Plark. They are easy to install, fast and literally require no configuration or user training.

Choose a wallet

Now you have a wide choice of hardware (cold) and software (hot) wallets to start your journey with. 

We are not very partisan to cold wallets, they are cumbersome and expensive, but if you want an opinion, Ledger and Trezor are good, trustworthy products with positive reviews.

For mobile, we suggest Trust Wallet, Exodus or Plark. They are easy to install, fast and literally require no configuration or user training.

Choose a wallet

Now you have a wide choice of hardware (cold) and software (hot) wallets to start your journey with. 

We are not very partisan to cold wallets, they are cumbersome and expensive, but if you want an opinion, Ledger and Trezor are good, trustworthy products with positive reviews.

For mobile, we suggest Trust Wallet, Exodus or Plark. They are easy to install, fast and literally require no configuration or user training.

Ethereum Wallet

A notion of a crypto wallet may sound cryptic to a newbie, but in fact it is quite a simple concept: a device or an app storing an encrypted ID (private key) used to authorize a transaction in blockchain.

  • Hardware wallets are devices for offline storage of private keys. They offer unparalleled security, but are expensive and less handy for daily use. Let’s leave those to big investors, but in case you are curious, Ledger and Trezor have good reviews.
  • Hot wallets are light-weight apps for desktop (e.g. Metamask) or mobile (e.g. Plark). Mostly, they are free. A tad higher risk of private key exposure is compensated with prompt access to assets. Mobile apps are our favorite: always within the reach, no need to watch who else uses the PC. 

Paper wallets are almost obsolete, online wallets have inadequate security

Create a new wallet

With hardware wallets it can be a tad tricky and you will have to wait for delivery. For instant gratification, we suggest mobile apps like Trust Wallet, Exodus or Plark. You just get those to your favorite device and that’s pretty much it. 

To create an order, copy the deposit address for crypto and use it in the purchase form.

Create a new wallet

With hardware wallets it can be a tad tricky and you will have to wait for delivery. For instant gratification, we suggest mobile apps like Trust Wallet, Exodus or Plark. You just get those to your favorite device and that’s pretty much it. 

To create an order, copy the deposit address for crypto and use it in the purchase form.

Create a new wallet

With hardware wallets it can be a tad tricky and you will have to wait for delivery. For instant gratification, we suggest mobile apps like Trust Wallet, Exodus or Plark. You just get those to your favorite device and that’s pretty much it. 

To create an order, copy the deposit address for crypto and use it in the purchase form.

New ETH Wallet

We are quite partisan to mobile wallets like Plark. Anyone can get it easily:

  1. Get an app you like from a store and run it. So much about creating a wallet instance. 
  2. Find Ethereum in the asset list and go to properties.
  3. Copy the deposit address. You will need it to buy Ethereum at UTORG.

This address is permanent and can be reused. For other crypto-assets, use their respective addresses.

After you bought crypto

Congrats on your order! UTORG will process it immediately, but blockchain needs some time to process your transaction and generate a new block. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

You can also track your transaction any time from your account. We will provide a direct link once the order is created. 

Even if the transaction fails which is highly unlikely, we will pay all your money back and duly notify you.

After you bought crypto

Congrats on your order! UTORG will process it immediately, but blockchain needs some time to process your transaction and generate a new block. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

You can also track your transaction any time from your account. We will provide a direct link once the order is created. 

Even if the transaction fails which is highly unlikely, we will pay all your money back and duly notify you.

After you bought crypto

Congrats on your order! UTORG will process it immediately, but blockchain needs some time to process your transaction and generate a new block. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

You can also track your transaction any time from your account. We will provide a direct link once the order is created. 

Even if the transaction fails which is highly unlikely, we will pay all your money back and duly notify you.

Ordered my ETH, what’s next?

When you buy Ethereum for BRL at UTORG, the deal itself is instant. Yet, actual Ethereum delivery is delayed due to blockchain network particularities. The “please, wait” part can last from 15 minutes to an hour or more. 

UTORG customers get a link to a real time status tracker for updates.

In a highly unlikely event of an error UTORG will notify its customers and take all necessary measures. 100% refund guaranteed.

Is buying at UTORG safe?

TLDR, yes. 

To give you more details, UTORG is duly licensed to provide its services in crypto domain, and complies with all applicable laws and regulations, in particular, the GDPR. 

We also have obtained a level 2 PCI DSS certificate that proves compliance with top security standards. 

Additionally, external payment systems have their own security tools and protocols.

Is buying at UTORG safe?

TLDR, yes. 

To give you more details, UTORG is duly licensed to provide its services in crypto domain, and complies with all applicable laws and regulations, in particular, the GDPR. 

We also have obtained a level 2 PCI DSS certificate that proves compliance with top security standards. 

Additionally, external payment systems have their own security tools and protocols.

Is buying at UTORG safe?

TLDR, yes. 

To give you more details, UTORG is duly licensed to provide its services in crypto domain, and complies with all applicable laws and regulations, in particular, the GDPR. 

We also have obtained a level 2 PCI DSS certificate that proves compliance with top security standards. 

Additionally, external payment systems have their own security tools and protocols.

Is it safe to buy ETH at UTORG?

UTORG zero-fee ETH exchange service is as safe as possible at the current level of technology and regulations. To ensure security we:

  • obtained licenses to carry out fiat and cryptocurrency transactions. 
  • implemented top-notch AI-based tools that accelerate the flow, prevent frauds and incomplete delivery of ETH.
  • have a valid PCI DSS certificate confirming that card data protection at UTORG complies with global standards and best practices.

Visa and MasterCard have their own tools to protect holders of their debit, credit and virtual cards

We offer to buy bitcoin not only with USD, EUR, NZD, GBP, CAD, AUD currencies of the English-speaking regions, but also others.

Safe storage of coins

App developers invest a lot of time and put huge effort into delivering safe wallets, but an open wallet is never safe, is it? Here are some rules for you to avoid troubles and have your crypto safe:

  1. Don’t use online wallets, they are not safe enough.
  2. Make sure to create a new email address for every fintech service you use.
  3. Don’t miss on 2FA, it’s useful.
  4. Keep your balance and sensitive information secure, don’t share it with strangers even if prompted. 

Check your input when creating transactions. Blockchain transactions are irreversible.

Safe storage of coins

App developers invest a lot of time and put huge effort into delivering safe wallets, but an open wallet is never safe, is it? Here are some rules for you to avoid troubles and have your crypto safe:

  1. Don’t use online wallets, they are not safe enough.
  2. Make sure to create a new email address for every fintech service you use.
  3. Don’t miss on 2FA, it’s useful.
  4. Keep your balance and sensitive information secure, don’t share it with strangers even if prompted. 

Check your input when creating transactions. Blockchain transactions are irreversible.

Safe storage of coins

App developers invest a lot of time and put huge effort into delivering safe wallets, but an open wallet is never safe, is it? Here are some rules for you to avoid troubles and have your crypto safe:

  1. Don’t use online wallets, they are not safe enough.
  2. Make sure to create a new email address for every fintech service you use.
  3. Don’t miss on 2FA, it’s useful.
  4. Keep your balance and sensitive information secure, don’t share it with strangers even if prompted. 

Check your input when creating transactions. Blockchain transactions are irreversible.

Keeping crypto safe

Better safe than sorry. Don’t rely on digital security tools alone, be prudent and follow simple steps to keep your ETH safe:

  1. Don’t use exchange accounts to store large amounts of Ethereum. Protection level there is poor. Withdraw to your wallet.
  2. Create a separate mailbox for your Ethereum wallet.
  3. Don’t be lazy, use 2FA for wallets and sensitive access points.
  4. Never disclose your wallet’s private key (encrypted data sequence used to confirm transactions). Serious fintech services, banks or exchanges never ask for such data. 
  5. Keep your mouth shut about your wallet balance.  

Check twice the receiver data when transferring, selling, buying Ethereum. Blockchain transactions are irreversible by nature.

Step-by-Step guide

01

Stage zero

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

01

Stage zero

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

01

Stage zero

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

01

Ground zero

So, you came across a zero-fee service to buy Ethereum with Brazilian reals and cannot wait to place an order? Nice. Let’s first check that you have:

  • An active Plark wallet (e.g. Plark)
  • Access to a valid email address
  • A virtual, credit or debit card from Visa/MasterCard
  • A selfie camera and an ID issued in Australia for the verification taken during the first purchase
02

Placing an order

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

02

Placing an order

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

02

Placing an order

To buy crypto with fiat, you need:

  • An active crypto wallet
  • An email to have an account registered
  • A Visa/MasterCard credit/debit card with an adequate balance, or credentials for the alternative payment system you plan to use

For your first order, have your ID and web-camera ready for an identity verification.

02

Filling in the express order form

UTORG order form is as clear and simple as can be:

  1. Enter the amount in BRL or in Ethereum. The service will do the math using the actual rate.
  2. Enter the deposit address of your Ethereum wallet. 

Check twice the data and hit Buy Ethereum. That’s basically it.

03

Account setup

Now we need to create a new account for you and check whether the service is available in your country. All you have to do is:

  1. Give us your email address and check the mailbox for confirmation code
  2. Copy the code and paste it in the next dialogue. 
  3. Then select your country from the list. 

Next is checkout.

03

Account setup

Now we need to create a new account for you and check whether the service is available in your country. All you have to do is:

  1. Give us your email address and check the mailbox for confirmation code
  2. Copy the code and paste it in the next dialogue. 
  3. Then select your country from the list. 

Next is checkout.

03

Account setup

Now we need to create a new account for you and check whether the service is available in your country. All you have to do is:

  1. Give us your email address and check the mailbox for confirmation code
  2. Copy the code and paste it in the next dialogue. 
  3. Then select your country from the list. 

Next is checkout.

03

Email address and country verification

Before processing the order, the platform checks that a customer has a valid email address. It allows detecting bots and creating an account at utorg.pro automatically. So:

  1. Enter your email address into a dialog that follows the order form. 
  2. Check your email box for a 6-digit code. 
  3. Copy the code in the next dialog to confirm the address. Check the Spam folder if there is no letter in Inbox. 

Also, choose Brazil in the list of countries where UTORG services are available.

04

Paying for your crypto

You can pay with a bank card or use an alternative payment option, if available for your deal (depends on the currency pair and location). Note that those services may charge separate fees that we don’t control. Here is how you pay with a Visa/MasterCard credit or debit card:

  1. Enter details of your card in a standard form.
  2. Allow the payment by entering the confirmation code from SMS (3-D Secure Protocol check). 

Now you are DONE with the purchase, if new to us, take the verification procedure next.

04

Paying for your crypto

You can pay with a bank card or use an alternative payment option, if available for your deal (depends on the currency pair and location). Note that those services may charge separate fees that we don’t control. Here is how you pay with a Visa/MasterCard credit or debit card:

  1. Enter details of your card in a standard form.
  2. Allow the payment by entering the confirmation code from SMS (3-D Secure Protocol check). 

Now you are DONE with the purchase, if new to us, take the verification procedure next.

04

Checking out

This step is simple and familiar as well: 

  1. Provide your card details or enter credentials for an alternative payment method you prefer to use.
  2. Authorize payment by providing a code from SMS.

That’s it. Note that external services (banks, payment gateways) may charge their own fees. If you are new to UTORG, spare 5 minutes more to take the verification procedure.

04

Paying with a bank card

Paying Ethereum with a bank card has never been easier:

  1. Enter card details in a conventional checkout form.
  2. Authorize payment by entering a confirmation code from SMS (3-D Secure Protocol check). 

After a checkout first-time users are redirected for a brief identity verification procedure. We managed to squeeze it into 5 minutes.

05

Identity verification

First time buyers have to take a short identity verification procedure; it’s mandatory, but we made it short and smooth. Thanks to our top-notch AI-based algorithms, you will get the result within 5 minutes.Take these 2 steps:

  1. Upload an image of your passport, driver’s license or other document accepted by the service.
  2. Take a liveness check with your webcam/smartphone selfie-cam.

Note that you can switch between devices while taking the procedure.  

If everything is ok, we will write off the money that was locked on your account at the previous step. Otherwise your money will be immediately released. It is also released in 24 hours if you take no action.

05

Identity verification

First time buyers have to take a short identity verification procedure; it’s mandatory, but we made it short and smooth. Thanks to our top-notch AI-based algorithms, you will get the result within 5 minutes.Take these 2 steps:

  1. Upload an image of your passport, driver’s license or other document accepted by the service.
  2. Take a liveness check with your webcam/smartphone selfie-cam.

Note that you can switch between devices while taking the procedure.  

If everything is ok, we will write off the money that was locked on your account at the previous step. Otherwise your money will be immediately released. It is also released in 24 hours if you take no action.

05

Identity verification

First time buyers have to take a short identity verification procedure; it’s mandatory, but we made it short and smooth. Thanks to our top-notch AI-based algorithms, you will get the result within 5 minutes.Take these 2 steps:

  1. Upload an image of your passport, driver’s license or other document accepted by the service.
  2. Take a liveness check with your webcam/smartphone selfie-cam.

Note that you can switch between devices while taking the procedure.  

If everything is ok, we will write off the money that was locked on your account at the previous step. Otherwise your money will be immediately released. It is also released in 24 hours if you take no action.

05

Identity verification

First-time buyers have to take a mandatory identity verification procedure. We reduced it to two simple steps:

  1. Upload an image of your valid ID issued in Brazil.
  2. Turn your selfie camera on for a liveness check.

AI-based automated scoring tool provides a result within 5 minutes. The good news is that the deal amount in Brazilian reals is “frozen” on a card for this period to avoid any Ethereum rate fluctuations. An actual charge-off only takes place after a successful verification. In case of failure, the money is released immediately and becomes available to a card holder as soon as their bank reacts.

06

Сrypto delivery

Once paid, we send crypto to your wallet immediately, but transaction processing in the blockchain takes some time. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

To check the transaction status, use our online tracker. It is available in your profile, and we will also send you a direct link when you create an order. 

If you need help, email the support team or text us via the live chat.

06

Сrypto delivery

Once paid, we send crypto to your wallet immediately, but transaction processing in the blockchain takes some time. Be prepared to wait 5-15 minutes. At peak loads delays can be up to an hour. 

To check the transaction status, use our online tracker. It is available in your profile, and we will also send you a direct link when you create an order. 

If you need help, email the support team or text us via the live chat.

06

Delivery of coins

TerraUSD (UST) network is faster than most first generation blockchains, so there are almost no delays between the checkout and delivery of coins to your wallet. 

Also, you will be able to track your order in real time in your account at UTORG. Errors and failures are highly unlikely; even if they occur, we notify customers ASAP and return 100% of their money in case of deal cancellation.

If at any point you have questions, contact the support service by email or text us in the live chat. We are there for you 24/7.

06

Ethereum delivery

Once the platform receives payment, it sends coins to the customer. Yet, an actual delivery usually takes from an average of 10-15 minutes to an hour or even more, as the network load continuously increases.

Anyway, when an order for Ethereum is created, UTORG emails a link to a real time tracker to a customer. 

If Ethereum is not delivered within an hour or more, or you experience other issues, don’t hesitate to email the support service or text us via the live chat.

Frequently asked questions

Do you charge fees?

Our policy is lowest fees and max transparency. We offer a zero blockchain fee whenever possible, and if a fee is unavoidable, we specify it in order conditions. So, you see how much you are going to pay before taking any definitive actions. 

Note that alternative payment systems can have their own fees; banks may charge a conversion fee, if your card is linked to an account in a currency we don’t yet support. For more details on third-party fees, contact respective service providers.

Do you charge fees?

Our policy is lowest fees and max transparency. We offer a zero blockchain fee whenever possible, and if a fee is unavoidable, we specify it in order conditions. So, you see how much you are going to pay before taking any definitive actions. 

Note that alternative payment systems can have their own fees; banks may charge a conversion fee, if your card is linked to an account in a currency we don’t yet support. For more details on third-party fees, contact respective service providers.

Do you charge fees?

Our policy is lowest fees and max transparency. We offer a zero blockchain fee whenever possible, and if a fee is unavoidable, we specify it in order conditions. So, you see how much you are going to pay before taking any definitive actions. 

Note that alternative payment systems can have their own fees; banks may charge a conversion fee, if your card is linked to an account in a currency we don’t yet support. For more details on third-party fees, contact respective service providers.

I want to buy ETH, will I have to pay any fee?

Zero-fee exchange service, UTORG makes sure that you get exactly what you ordered at the current rate.

Note that your bank can still charge an additional fee for converting BRL to Ethereum. Address your bank for more details.

How fast will crypto come to my wallet?

Buying crypto with us is fast and order processing is instant. Blockchain needs some time to process the transaction. With newer networks you have good chances to get your coins in 2-5 minutes. With older ones expect a 10-15 minutes wait.

Don’t worry if a longer delay occurs, it happens at peak network loads.

How fast will crypto come to my wallet?

Buying crypto with us is fast and order processing is instant. Blockchain needs some time to process the transaction. With newer networks you have good chances to get your coins in 2-5 minutes. With older ones expect a 10-15 minutes wait.

Don’t worry if a longer delay occurs, it happens at peak network loads.

How fast will crypto come to my wallet?

Buying crypto with us is fast and order processing is instant. Blockchain needs some time to process the transaction. With newer networks you have good chances to get your coins in 2-5 minutes. With older ones expect a 10-15 minutes wait.

Don’t worry if a longer delay occurs, it happens at peak network loads.

Is it fast to buy Ethereum at UTORG?

For returning customers it is instant. If it is the first time you buy ETH with us, add 5 more minutes for a fast identity check. 

Another benefit is that no registration is needed to use UTORG.

Is verification required for every order?

No, only for the first one. Once you take it, you will be able to buy crypto even faster.

Is verification required for every order?

No, only for the first one. Once you take it, you will be able to buy crypto even faster.

Is verification required for every order?

No, only for the first one. Once you take it, you will be able to buy crypto even faster.

Will I have to take the verification procedure again?

You have to take it only once with your first order. Subsequent purchases will be processed even faster.

Will you take the money before verification?

The short answer is “No”. 

After the checkout the money is locked for the duration of the procedure. We fix the order conditions to avoid rate fluctuations. If you pass the verification, we take the money, otherwise, we release it. Also, the money is unlocked in 24 hours, if no action is taken.

Will you take the money before verification?

The short answer is “No”. 

After the checkout the money is locked for the duration of the procedure. We fix the order conditions to avoid rate fluctuations. If you pass the verification, we take the money, otherwise, we release it. Also, the money is unlocked in 24 hours, if no action is taken.

Will you take the money before verification?

The short answer is “No”. 

After the checkout the money is locked for the duration of the procedure. We fix the order conditions to avoid rate fluctuations. If you pass the verification, we take the money, otherwise, we release it. Also, the money is unlocked in 24 hours, if no action is taken.

Is Brazilian real charged off my card before verification?

An actual charge-off takes place only after a successful verification. Yet, we secure customers from unexpected rate fluctuations of the Ethereum-BRL rate by using preauthorization (the deal amount in Brazilian reals is frozen on the card account). 

If the verification fails, the money is released immediately and becomes available to the card holder once the bank processes requests.


Is it safe to use UTORG?

Yes, it is. UTORG puts a lot of effort into ensuring max security as well as compliance with top international standards and applicable laws, including the GDPR. We obtained licenses to provide services in the crypto domain, as well as a level 2 PCI DSS certificate proving our adherence to best international practices.

Is it safe to use UTORG?

Yes, it is. UTORG puts a lot of effort into ensuring max security as well as compliance with top international standards and applicable laws, including the GDPR. We obtained licenses to provide services in the crypto domain, as well as a level 2 PCI DSS certificate proving our adherence to best international practices.

Is it safe to use UTORG?

Yes, it is. UTORG puts a lot of effort into ensuring max security as well as compliance with top international standards and applicable laws, including the GDPR. We obtained licenses to provide services in the crypto domain, as well as a level 2 PCI DSS certificate proving our adherence to best international practices.

Is it safe to buy ETH at UTORG?

Yes, we took all possible measures, in particular:

  • obtained licenses to carry out transactions in fiat and crypto.
  • obtained a PCI DSS certificate which implies compliance with top international standards and best practices. 

The service is 100% legal, you won’t get “dirty” ETH or face unexpected charges.

Bank rejected the payment

Happens, here is how you can fix it:

  • Check your balance, you may need to top it up or reduce the deal amount;
  • Retry making the payment;
  • Try another card or an alternative payment method that is available. A card from another bank, can work, debit cards are in general better compared to credit cards;
  • Contact your bank and ask for help, if none of the above fixes the issue.

Bank rejected the payment

Happens, here is how you can fix it:

  • Check your balance, you may need to top it up or reduce the deal amount;
  • Retry making the payment;
  • Try another card or an alternative payment method that is available. A card from another bank, can work, debit cards are in general better compared to credit cards;
  • Contact your bank and ask for help, if none of the above fixes the issue.

Bank rejected the payment

Happens, here is how you can fix it:

  • Check your balance, you may need to top it up or reduce the deal amount;
  • Retry making the payment;
  • Try another card or an alternative payment method that is available. A card from another bank, can work, debit cards are in general better compared to credit cards;
  • Contact your bank and ask for help, if none of the above fixes the issue.

What if a transaction is rejected by the bank?

Relax and take several steps:

  • Check your card balance
  • Retry checking out (there can be an error at the bank side)
  • Use another card (try a debit one, for example, issued by Itau Unibanco)
  • Call your bank and ask to authorize the payment

By default, UTORG supports all Visa/MasterCard cards (credit cards, debit cards, virtual cards).

How much crypto at a time?

We use limits to prevent money laundering and financing of terrorism. Full information is available here. Here is the summary:

  • Within any given 24 hours you can make 12 transactions paid with the same credit or debit card, or alternative payment method;
  • For a single transaction your limit is 7,999 euros or equivalent in the deal amount;

For the monthly allowance (meaning any given 30 days, again, not a calendar month), check your verification level specified in your profile. To buy more, move to another level by providing more information about yourself.

How much crypto at a time?

We use limits to prevent money laundering and financing of terrorism. Full information is available here. Here is the summary:

  • Within any given 24 hours you can make 12 transactions paid with the same credit or debit card, or alternative payment method;
  • For a single transaction your limit is 7,999 euros or equivalent in the deal amount;

For the monthly allowance (meaning any given 30 days, again, not a calendar month), check your verification level specified in your profile. To buy more, move to another level by providing more information about yourself.

How much crypto at a time?

We use limits to prevent money laundering and financing of terrorism. Full information is available here. Here is the summary:

  • Within any given 24 hours you can make 12 transactions paid with the same credit or debit card, or alternative payment method;
  • For a single transaction your limit is 7,999 euros or equivalent in the deal amount;

For the monthly allowance (meaning any given 30 days, again, not a calendar month), check your verification level specified in your profile. To buy more, move to another level by providing more information about yourself.

Are there transaction limits?

Yes, there are limits regulating how much ETH you can buy:

  • Within 24 hours it is allowed to make 12 transactions paid with the same credit, debit or virtual bank card. Note that the limit is counted for any 24-hour period after a purchase, not for a calendar day from  00:00 till 23:59;
  • A single transaction cannot exceed 7999 euros or an equivalent in the purchase currency.
  • The monthly limit depends on your verification level (check your profile) and is also counted as a 31-day period after a purchase (not as a calendar month).

Follow the link for details on limits applicable to Ethereum-BRL transactions.

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Our support team is ready to help you
via email at every step of the way